Customer Support FAQs (Frequently Asked Questions)
Q: How do I get help if I have issues or problems with my service?
A: If you are experiencing a technical problem affecting your service, please call our 24x7 Hot Line number at 1-800-454-7214.
If you have technical inquiries or issues that are not disrupting your service, you can make a request through our online HelpDesk system.
Existing users can simply log-on to the system for your request or issue.
For new users, an account can be created quickly by sending us your e-mail address through our automated process. Go to our technical support page for your e-mail submission.
Your self-service login details will be emailed to you to access the Syringa Networks’ online HelpDesk system. Using this, you can submit trouble tickets, track the status of your issue(s) and update issues previously submitted by you. You will also be able to search the knowledge base to find solutions for common problems.
The automated process tracks and monitors all issues and requests through to resolution. We proactively provide you with updates and progress.
Q: Who has access to my account?
A: Only you have access to your account external from the technical support team at Syringa Networks.
Q: Can others in my company view my requests and issue status?
A: Yes. Please contact Syringa Networks during office hours at 1-208-229-6100. We will associate your company profiles to you as the requestor. Permissions will then be set accordingly.
Q: How do I make changes to my service?
A: Syringa Networks would be happy to talk to you about how we can help tailor solutions to any of your networking needs. Your account representative is always ready to talk. If you do not know who your account representative is, you may call the main office at 1-208-229-6100 or by emailing us at sales@syringanetworks.net.
Q: Who do I contact to establish new services?
A: Syringa Networks is always prepared and ready to talk about how we can provide the right service and solution to business customers. You can reach any of our experienced sales executives by calling our main office at 1-208-229-6100 or by emailing us at sales@syringanetworks.net.
Q: Does Syringa Networks provide residential network services?
A: Not at this time. Our focus is serving business to business to enable new market access statewide.
Q: Whom do I contact for billing issues or questions?
A: Direct contact information is provided on all customer invoices. Please call our main office at 208-229-6100 and you will be directed to our accounting department.
Q: Where is Syringa Networks located?
A: Syringa Networks’ main office is located in Boise, Idaho at 3795 S. Development Avenue near the Boise Airport and I-84. Google Map Link
Q: What services does Syringa Networks offer?
A: Syringa Networks offers a wide array of telecommunication solutions and services that can be tailored to fit most any business broadband application need. To read about our products and services you can view them on our “Solutions” page.