Customer Portal Upgrade Frequently Asked Questions
We’re upgrading to a new Customer Portal to make it easier to manage your Syringa Networks account. Here are answers to common questions about what’s changing, when it’s happening, and what you need to do.
We are retiring our old Customer Portal and ePay payment system. Starting October 6, you’ll use a single new Customer Portal to manage your account and make payments in one place.
Yes. No payment information will transfer from the old system. You’ll need to register in the new portal and re-enter your payment details. We’ll send you easy step-by-step instructions to guide you through setup.
• September 30 – October 6: Current portal and ePay will be offline.
• October 6: New Customer Portal goes live — registration begins.
On October 6, you’ll receive two emails:
1. From hello@syringanetworks.net with setup instructions.
2. From accounting@syringanetworks.net with your secure registration link.
Both are safe and required to complete your setup.
“You won’t lose service while the portal is offline. If you’d like, you can make a payment in the current ePay system before September 30. Otherwise, you can wait until October 6, register in the new Customer Portal, and make your payment there.”
No. Your internet and services will continue to run normally during the transition. Only the portal and online
payment functions will be unavailable for a few days.
We’re upgrading to a modern, more secure system that makes account management and payments simpler. This is the first step toward future enhancements that will improve your overall customer experience.
Our team is here to help! If you have any questions or need support during setup, please reach out to us at:
1-800-454-7214 or hello@syringanetworks.net.
